Frequently Asked Questions - All Things Dre
Email: orders@allthingsdre.com Phone: 210-535-2077

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Frequently Asked Questions

What payment methods do you accept?

    • Visa, Mastercard, AMX, Google Pay

Do you ship internationally?

    • Not currently

How long does shipping take?

    • 7-14 Business days (you may have longer shipping times during the holiday season)

What is your return policy?

    • products are custom to order so sales are final, but if there are any issues, please contact us and we will be happy to make it right.

Can I cancel or change my order after it’s been placed?

    • Order can be cancelled if it is within an hour of placing.

Do you offer gift wrapping or personalized messages?

    • We don’t offer gift wrapping.
    • We do offer personalization on certain items. It will be mentioned in the description and there will be a place to personalize.

Are your products eco-friendly/sustainable?

    • Yes, there is.

How can I track my order?

    • You will be sent tracking information once the order has been sent out.

What should I do if my package is lost or damaged?

    • Please contact us and we can help you.

Do you have a size guide for your clothing/products?

    • Yes, there will be a size chart photo for most products.

What do I do if I receive the wrong item or size?

    • Please contact us and if the error was done on our part, we will be happy to correct it.
    • Please verify that the correct size was entered at the time the order was placed.

How do I contact customer support if I have further questions or issues?

    • Submit information on our contact page and we will get back to you as soon as possible.